SHIPPING & RETURNS

SHIPPING POLICY / FRAMED POSTERS
1. What shipping carriers are used for orders?
  • We use data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs, whilst ensuring that your orders reach your customers exactly when they should. With fulfilment locations in the UK, Germany and USA, we use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) to ensure your orders arrive with your fast and safely.
2. What are the SLA delivery times for FRAMED POSTERS orders?
Delivery Region Days to delivery (working days)
United Kingdom 3 – 10
Germany 3 – 10
Europe (EU) 4 – 10
Norway, Iceland, Liechtenstein, Switzerland 4 – 10
United States 6 – 10
Canada 6 – 10
Rest of World 6 – 15
 
3. Can I change or cancel my order, or update my shipping address?
  • Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed.
4. What is the processing time on my orders?
  • Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.

 
EXCHANGE, REFUND, AND RETURN POLICIES 

Damages and issues

  • In the unlikely event the product arrives to you damaged, we will send a replacement free of charge.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
    Please follow these instructions and we will fix it as soon as possible.
    Send a photo of:
    - Photos of the damage
    - Photo of the entire print
    - Photo of package label, text/barcode must be legible
    - Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
    - Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.
    We need photos in good resolution. Feel free to send them in full or large size.
    Send the photos to mail: support@themiuusstudio.com

Refunds

  • We only offer refunds if the product arrives damaged or is significantly delayed (postage delays which could be considered normal, or delays due to items being held up in customs will not be refunded). What constitutes a significant time delay is at our discretion. 

Exchanges

  • We do not offer exchanges because most of the products in THE MIUUS STUDIO are created and custom printed when ordered.