Versand
SHIPPING POLICY / FRAMED POSTERS
1. What shipping carriers are used for orders?
- We use data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs, whilst ensuring that your orders reach your customers exactly when they should. With fulfilment locations in the UK, Germany and USA, we use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) to ensure your orders arrive with your fast and safely.
2. What are the SLA delivery times for FRAMED POSTERS orders?
Delivery Region | Days to delivery (working days) |
United Kingdom | 3 – 10 |
Germany | 3 – 10 |
Europe (EU) | 4 – 10 |
Norway, Iceland, Liechtenstein, Switzerland | 4 – 10 |
United States | 6 – 10 |
Canada | 6 – 10 |
Rest of World | 6 – 15 |
3. Can I change or cancel my order, or update my shipping address?
- Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed.
4. What is the processing time on my orders?
- Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.
5. I’m not happy with the product, what do I do?
- We're sorry that you were not satisfied with our product but unfortunately, we cannot offer refunds or returns for a product that you are unhappy with.